All returns should be sent back to us in their original packaging provided.

Items must be returned within 7 days. The item(s) should be returned unworn and in perfect condition, with all JOSIE garment tags still attached.

Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Exchanges are only applicable for items of the same style with exchanges for a different Size or Colour.

Shipping charge will incur through returning a package. We are not liable to cover postage return charges

All successfully returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded. 

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on sale@ecazhk.com

Please return to the below address:

ONLINE RETURNS

JOSIE

EASY ACCESS ENTERPRISE LTD.

UNIT 2204-05, NO.1 CHUN PIN STREET

KWAI CHUNG, HONG KONG.